Security at Chxpress

Protecting your data

We’re committed to the security of our customers’ data. We provide multiple layers of protection for the personal and financial information you trust to Chxpress.

You control access

As a Chxpress customer, you have the flexibility to invite users into your account to collaborate on your data. Your subscription-holder controls who has access and what they are able to do. Our customer support staff cannot access your information unless you invite them to help. Please see our Privacy Notice for further information.

User authentication

We provide standard access to the Chxpress software through a login and password. We also offer two-factor authentication, which provides a second level of security for your Chxpress account. We recommend two-factor authentication, as it reduces the risk of your Chxpress account being accessed if your password is compromised. When using two-factor authentication to log in, you are required to enter a unique code generated by an authenticator app on your smartphone after you input your username and password.

Data encryption

We encrypt all data that goes between you and Chxpress using industry-standard TLS (Transport Layer Security). This protects your personal and financial data. Your data is also encrypted at rest when it is stored on our servers, and encrypted when we transfer it between data centres for backup and replication.

Network protection

Chxpress takes a “defence in depth” approach to protecting our systems and your data. Multiple layers of security controls protect access to and within our environment, including firewalls, intrusion protection systems and network segregation. Chxpress’s security services are configured, monitored and maintained according to industry-best practices. We partner with industry-leading security vendors to ensure the highest protection.

Secure data centres

Chxpress’s servers are located within enterprise-grade hosting facilities that employ robust physical security controls to prevent physical access to the servers they house. These controls include 24/7/365 monitoring and surveillance, on-site security staff and regular ongoing security audits. Chxpress maintains multiple geographically separated data replicas and hosting environments, to minimize the risk of data loss or outages.

Best-in-class availability

Chxpress delivers best-in-class availability. We use multiple redundancy technologies for our hardware, networks, data centres and infrastructure. These ensure that if any component fails, Chxpress will keep on running – with little or no disruption to your service.

Built to perform at scale

Chxpress has been designed to grow with your business. Our high-performance servers, networks and infrastructure ensure we can deliver quality service to you and our hundreds of thousands of other users.

Disaster recovery and readiness

Chxpress performs real-time data replication between our geographically diverse, protected facilities. This ensures your data is available and safely stored. Should an unlikely event occur, such as a hosting facility failure, we can switch over quickly to a backup site to keep Chxpress and your business running. We transmit data securely, across encrypted links.

Constant updates and innovation
. We’re constantly enhancing Chxpress, delivering new features and performance improvements. Updates are delivered frequently — most without interrupting our service or disrupting users.